How can I contact customer service?
Email us at email@example.com. Customer Service will respond to your email as soon as possible. We look forward to hearing from you.
Is all merchandise new?
All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.
How do I check the status of my order?
To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “View Your Order” on either your order confirmation or shipping confirmation emails.
Why is there a pending charge on my account?
The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.
Why hasn’t my order arrived yet?
Trendymeasures uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Most orders ship within 24-48 business hours, however shipping may take longer during the holidays.
We’ll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.
If the tracking information for your package says delivered and you have not received it, please reach out to us at firstname.lastname@example.org and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you.
What kinds of payments are accepted?
Please review our Billing Term And Condition for more information.
How will I know that my order is placed successfully?
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
What if I make a mistake in my order?
Please contact us at email@example.com and we will work to correct the problem as soon as possible.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Do you accept returns?
We gladly accept returns for unused conditions with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.